Returns & Exchanges

We want you to be fully satisfied with your 8BitDo gear, which is why we offer a 30-day return policy for items in their original packaging. Whether it is a compatibility issue or a change of heart, our team is here to ensure a smooth resolution.

Return Process

• 1.
  Initiate a Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the controller or accessory in its original box, including all cables, manuals, and protective inserts to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked carrier to send the package to our designated fulfillment center for inspection.

• 4.
  Receive Your Refund

  Once our technicians verify the item's condition, we will process your refund to the original payment method within 5 to 7 business days.